Tenant Complaint Process: Dallas vs Garland
How do tenant complaint process rules compare between Dallas, TX and Garland, TX?
Dallas and Garland have similar restriction levels.
Dallas, TX
Dallas County
Dallas tenants can file complaints about code violations through Dallas 311 (phone, online, or app). Complaints trigger inspections by Code Compliance. Texas Property Code Chapter 92 provides tenant remedies including repair-and-deduct rights after proper written notice to the landlord.
View full Dallas rules →Garland, TX
Dallas County
Tenants may report habitability or code issues to Garland Code Compliance at 972-485-6400. Retaliation for such reports is prohibited under Texas Property Code Sec. 92.331.
View full Garland rules →Key Facts Comparison
| Fact | Dallas | Garland |
|---|---|---|
| File Complaint | Dallas 311 (phone, app, online) | - |
| State Law | Texas Property Code Ch. 92 | - |
| Retaliation Protection | Sec. 92.331 prohibits retaliation | - |
| Repair-Deduct Notice | Written notice, 7-day wait | - |
| City Hotline | - | 972-485-6400 |
| Code Section | - | Chapter 32 |
| State Retaliation | - | Tex. Prop. Code 92.331 |
| Repair Remedy | - | Tex. Prop. Code 92.052-056 |
Highlighted rows indicate differences between cities.
Dallas FAQ
How do I file a complaint about my Dallas rental?
Call Dallas 311, use the OurDallas app, or submit online at dallas311.dallascityhall.com. Code Compliance will schedule an inspection. For serious health and safety issues, inspections are prioritized.
Can my Dallas landlord retaliate for filing a complaint?
No. Texas Property Code Section 92.331 prohibits landlord retaliation against tenants who in good faith file complaints with governmental entities. Retaliatory actions carry penalties of one month's rent plus $500.
Garland FAQ
How do I report a problem with my rental to Garland?
Call Code Compliance at 972-485-6400 or submit a service request online. Inspectors will investigate conditions under Chapter 32.
Can my landlord evict me for complaining?
No. Texas Property Code Section 92.331 prohibits retaliation for tenants who make good-faith repair requests or code complaints.
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