Los Angeles vs Palmdale
How do leak reporting duty rules compare between Los Angeles, CA and Palmdale, CA?
Los Angeles and Palmdale have similar restriction levels.
Los Angeles, CA
Los Angeles County
LADWP Rule 16 requires customers to repair private-side leaks within 14 days of written notice. Customers can request a leak adjustment credit for hidden leaks, capped at one event every three years. LAMC §64.41 enforces cross-connection and backflow protections during repairs.
View full Los Angeles rules →Palmdale, CA
Los Angeles County
LA County Waterworks District customer rules require prompt repair of customer-side leaks once notified, while California SB-555 obligates urban water suppliers to detect, report, and reduce system-wide water loss through annual audits.
View full Palmdale rules →Key Facts Comparison
| Fact | Los Angeles | Palmdale |
|---|---|---|
| Repair window | 14 days from notice | - |
| Authority | LADWP Rule 16 | - |
| Credit eligibility | Once per 36 months | - |
| Cross-connection rule | LAMC §64.41 | - |
| Report a leak | Call 1-800-DIAL-DWP | - |
| Customer repair window | - | Typically 14 to 30 days |
| Supplier law | - | California SB-555 |
| Audit submitted to | - | State Water Resources Control Board |
| Bill relief | - | Possible after verified repair |
Highlighted rows indicate differences between cities.
Los Angeles FAQ
How do I report a leak in the street?
Call LADWP Trouble at 1-800-DIAL-DWP (1-800-342-5397) immediately, available 24/7. Public-side leaks beyond your meter are LADWP's repair responsibility and crews are dispatched the same day.
Can I get a credit for a hidden leak that spiked my bill?
Yes. Submit a leak adjustment request with a licensed plumber's invoice within 60 days of repair. LADWP allows one adjustment per 36-month period under Rule 16.
What happens if I cannot repair within 14 days?
Contact LADWP Customer Service before the deadline to request an extension. Document contractor estimates and parts delays. Failure to communicate or repair allows LADWP to disconnect water service.
Palmdale FAQ
How do I report a leak in the street or on a hydrant?
Call the LA County Public Works dispatch line (800-675-4357) or your local Waterworks District. Hydrant and main-line leaks are agency responsibility and prioritized for emergency response.
Can I get a bill adjustment for a slab leak?
Most districts allow a one-time leak adjustment per account per several-year period once you submit a plumber invoice and proof of repair. Adjustments typically credit excess usage at lower-tier rates.
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