LADWP Rule 16 requires customers to repair private-side leaks within 14 days of written notice. Customers can request a leak adjustment credit for hidden leaks, capped at one event every three years. LAMC §64.41 enforces cross-connection and backflow protections during repairs.
LADWP Rule 16 governs customer responsibility for water on the customer side of the meter. After LADWP issues a leak notice — triggered by abnormal usage, audit, or visible runoff — the property owner has 14 days to repair the leak or apply for an extension. Failure to comply allows LADWP to discontinue service. Customers can request a leak-adjustment bill credit for hidden underground or behind-wall leaks, generally limited to one adjustment in any 36-month period and requiring proof of professional repair. LAMC §64.41 requires that any repair preserve cross-connection protection; backflow assemblies must be re-tested by a certified tester after disturbance.
Failing to repair within 14 days of LADWP notice violates Rule 16 and authorizes service shut-off. Cross-connection violations during repair under LAMC §64.41 carry fines up to 1,000 dollars per day plus mandatory backflow re-testing fees.
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