LA County Waterworks District customer rules require prompt repair of customer-side leaks once notified, while California SB-555 obligates urban water suppliers to detect, report, and reduce system-wide water loss through annual audits.
Customers of LA County Waterworks Districts who receive a notice of suspected customer-side leak must investigate and repair within a defined window (typically 14 to 30 days) or face escalating surcharges, flow restriction, or service termination. On the supplier side, California SB-555 (codified at Water Code Section 10608.34 et seq.) requires urban retail water suppliers - including LA County Waterworks, LADWP, and other LA-area agencies - to submit annual validated water loss audits to the State Water Board and meet performance standards adopted in 2024. Bills with sudden spikes can usually be partially adjusted once a verified repair is documented to the District.
Ignoring repair notices triggers continuation surcharges, posted notices of intent to terminate service, and ultimately disconnection. Tampering with meters or bypasses is a misdemeanor.
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