Tow operators serving Plano must hold Texas Department of Licensing and Regulation permits, follow state-set non-consent towing fee caps, store vehicles at licensed lots, and provide owner notification within 24 hours of impound.
Texas Occupations Code Chapter 2308 governs tow truck operators and vehicle storage facilities, capping non-consent towing and storage fees and requiring TDLR licensing for every tow operator and lot. Plano enforces parking violations using a rotation list of TDLR-licensed companies. Vehicle storage facilities must notify owners within 24 hours, accept payment 24/7, and release vehicles even when tow fees are disputed if the owner posts bond. Plano Police coordinate with the city auto-pound for abandoned vehicles, with prevailing fees published annually. Predatory towing complaints route to TDLR investigations.
Towing without TDLR license, charging above state-capped non-consent fees, refusing 24/7 vehicle release, or failing owner notification leads to TDLR sanctions, fines, and removal from Plano rotation.
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