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New York County, NY Code Violation Reporting: Response Times (2026)

Some Restrictions

Verified 1 month ago|Source: NYC 311 Portal →

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Key Facts

Class C (Immediately Hazardous): 24-hour correction required
Class B (Hazardous): 30-day correction window
Class A (Non-Hazardous): 90+ days to correct
DOB Non-Emergency Inspection: 40-60 days typical
Manhattan Response Advantage

City-specific rules exist: New York has its own response times rules that differ from New York County's county-level regulations. If you live in New York, check the city-specific page instead.

Summary

NYC 311 response times vary by complaint severity and borough. Manhattan generally benefits from faster response times due to higher inspector density. Emergency complaints average 1-3 days, hazardous conditions 18-31 days, and non-hazardous issues 60-90+ days.

Full Breakdown

Response times in the NYC 311 system depend on complaint severity classification and the responsible agency. HPD classifies housing violations into three categories: Class A (non-hazardous) with correction timeframes of 90+ days, Class B (hazardous) requiring correction within 30 days, and Class C (immediately hazardous) requiring correction within 24 hours. DOB prioritizes complaints based on safety risk, with immediately hazardous conditions receiving same-day or next-day inspections. Manhattan's response times tend to be faster than other boroughs due to higher inspector density relative to complaint volume and greater political visibility. The typical DOB inspection timeline for non-emergency complaints is 40-60 days. FDNY responds to fire safety complaints based on severity, with blocked exits and missing sprinklers receiving priority inspection within days.

Violations & Fines

Failure to correct violations within the mandated timeframe results in escalating penalties. HPD Class C violations not corrected within 24 hours can result in emergency repair orders and fines. DOB can issue civil penalties of $500-$25,000 per violation depending on severity and repeat offenses. Property owners who fail to respond to violation notices may face court summonses.

Frequently Asked Questions

How long does it take for NYC to respond to a 311 complaint in Manhattan?

It depends on severity. Emergency conditions like no heat are typically addressed within 1-3 days. Hazardous conditions average 18-31 days, while non-hazardous issues can take 60-90+ days.

Are Manhattan response times faster than other boroughs?

Generally yes. Manhattan benefits from higher inspector density relative to complaint volume and greater political visibility, which tends to result in faster response times.

What happens if a landlord does not fix a Class C violation?

Class C (immediately hazardous) violations require correction within 24 hours. Failure to correct can result in emergency repairs performed by HPD at the owner's expense, plus civil penalties.

How does New York County compare?

See how New York County's response times rules stack up against other locations.

Compare to Another Location View New York Overview

City-specific rules exist: New York has its own response times rules that differ from New York County's county-level regulations. If you live in New York, check the city-specific page instead.

New York County, NY Code Violation Reporting: Response Times (2026)

Key Facts

Summary

Full Breakdown

Violations & Fines

Frequently Asked Questions

Sources & Official References

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