San Jose tenants can file complaints with Code Enforcement to trigger inspections of their unit, building exterior, or common areas under the Multiple Housing Inspection Program. The city issues correction notices to landlords and tracks compliance. Retaliation against complaining tenants is prohibited.
Tenants in San Jose can request a Code Enforcement inspection of their unit, building exterior, or common areas through the Multiple Housing Inspection Program. Complaints can be filed online through the city website, by calling 408-535-3500, or through the My San Jose mobile app. When a complaint is received, Code Enforcement schedules an inspection. If violations are confirmed, the city issues a correction notice to the property owner with a compliance deadline. If corrections are not made, the city may take enforcement action including administrative citations, permit holds, or legal proceedings. Under the Apartment Rent Ordinance (SJMC Ch. 17.23), tenants in rent-stabilized units can petition for rent reductions based on decreased housing services or maintenance failures. California Civil Code Section 1942.5 prohibits landlord retaliation (rent increases, eviction, service reduction) against tenants who exercise their rights to report code violations or request repairs. The Rental Rights and Referrals Program at (408) 975-4480 assists tenants with the complaint process.
Landlord receives correction notice with compliance deadline. Administrative citations for non-compliance. Retaliatory actions against complaining tenants may result in additional penalties.
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