Metropolitan District Commission customers must report water main breaks, hydrant leaks, and underground service leaks promptly, and may apply for one-time billing adjustments after qualifying repairs.
MDC operates a 24-hour leak hotline serving Hartford and seven member towns. Residents seeing surface flooding, low water pressure, or unusual sewer odors should call promptly. Underground service line leaks that cause excessive consumption may qualify for partial bill adjustment if the customer documents repair within 30 days through a licensed plumber. The Customer Service Department reviews submissions and may credit one cycle of average usage. Hartford participates in MDC's Clean Water Project, a $2.1 billion sewer separation program addressing combined sewer overflows into the Connecticut River and Park River conduit.
Failure to repair a confirmed customer-side leak after notice may trigger MDC service termination procedures and lien filing for unpaid water charges under CT statute.
Hartford, CT
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See how Hartford's leak reporting duty rules stack up against other locations.
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