Property owners and the public must report water main breaks, fire hydrant leaks, and significant private leaks to Citizens Energy within 24 hours, with the utility responsible for repairing public infrastructure and customer leak adjustments available.
Citizens Energy operates the Indianapolis water distribution system serving Marion County and adjacent areas. Visible leaks from streets, sidewalks, hydrants, or meter pits should be reported immediately by calling 317-924-3311 or using the online leak portal. The utility responds to emergency main breaks within hours and non-emergency leaks within several business days. Customers experiencing high bills due to private-side leaks can apply for a one-time leak adjustment if they repair the leak and document the cause. Fire hydrant tampering is separately prosecuted under Indianapolis Code Ch. 731 and Indiana Code IC 8-1-26.
Tampering with hydrants or unauthorized water main connections violates IC 8-1-26 with civil penalties starting at $500 per offense plus restoration costs and possible criminal charges for service theft.
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