PWSA customers must report visible water leaks, broken hydrants, water main breaks, and sewer backups promptly via PWSA's 24-hour emergency line. Property owners face responsibility for service-line leaks from the curb stop to the building.
Under PWSA tariff and Pittsburgh Code Title 13, property owners are responsible for the customer service line from the curb stop into the building, including private-side leaks. PWSA owns mains and curb-stop infrastructure. Visible street leaks and main breaks should be reported to PWSA's 24-hour emergency dispatch immediately. Failure to repair a private-side leak after PWSA notice can result in shutoff and lien for repair costs. Lead service line replacement is coordinated with PWSA's ongoing replacement program. Sewer backups also require prompt PWSA notification.
Failure to repair private-side leaks after written PWSA notice can result in water shutoff, repair-cost liens, and per-day administrative fees. Sewer-discharge violations may incur ACHD penalties.
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