Westchester water utilities such as SUEZ Water New York and Westchester Joint Water Works require customers to report suspected service-line leaks promptly and offer one-time bill adjustments for documented underground leaks repaired within set timeframes.
Customers who notice unexplained spikes in usage or visible water on their property should contact their utility within a few days. SUEZ and WJWW typically grant a one-time leak adjustment if the customer provides a plumber's repair invoice within 30 to 60 days of detection. The adjustment usually averages prior usage. Public-side leaks, in the road or before the meter, are utility responsibility and should be reported to the utility hotline or to county DPW for emergency response.
There are no fines for accidental leaks themselves, but failure to repair a confirmed customer-side leak after notice can result in service shutoff. Tampering with the meter or bypassing service is theft of services and a crime.
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