Queens County, NY Code Violation Reporting: How to Report (2026)

Queens, as one of the five boroughs of New York City, uses the centralized 311 system for reporting code violations. Residents can call 311 (or 212-NEW-YORK from outside NYC), use the free NYC 311 mobile app, or file online at portal.311.nyc.gov. The 311 system routes complaints to the appropriate enforcement agency: Housing Preservation and Development (HPD) handles housing maintenance and habitability complaints; the Department of Buildings (DOB) handles construction, structural, and building code violations; the Department of Environmental Protection (DEP) handles noise, air quality, and water complaints; the Department of Sanitation (DSNY) handles dirty conditions, illegal dumping, and missed collections; and the Department of Health and Mental Hygiene (DOHMH) handles pest control and food safety complaints. For building-related emergencies (structural instability, cranes, scaffolding), call 911 or DOB's emergency hotline. Anonymous complaints are accepted for most categories, though providing contact information helps inspectors coordinate access for interior inspections. Queens has borough-specific HPD and DOB offices that handle inspections. The Queens HPD Borough Service Center is located at 120-55 Queens Boulevard in Kew Gardens.