NYC 311 is the centralized portal for reporting non-emergency code violations. Residents can call 311 (or 212-639-9675 from outside NYC), use the NYC311 website at portal.311.nyc.gov, or download the NYC311 mobile app to submit service requests routed to the appropriate enforcement agency.
NYC 311 serves as a centralized intake and routing hub for complaints and service requests. 311 itself does not issue violations; it routes requests to the relevant enforcement agency. HPD (Housing Preservation and Development) handles housing maintenance code violations. The Department of Buildings (DOB) handles structural safety, illegal conversions, unpermitted construction, and facade issues. The Department of Environmental Protection handles noise complaints. The Department of Sanitation handles trash and recycling violations. Complaints can be submitted anonymously. After filing, residents receive a service request number to track progress at portal.311.nyc.gov/check-status/. The NYC Open Data portal maintains records of all service requests since 2010.
Response actions depend on the agency. HPD violations may result in fines from $50 to $1,000 per day depending on severity class (A, B, or C). DOB violations can result in civil penalties up to $25,000 per violation. Failure to correct violations may lead to court proceedings.
New York, NY
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New York, NY
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New York, NY
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New York, NY
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New York, NY
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New York, NY
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