Aurora Water encourages customers to report visible leaks promptly, offers leak-adjustment credits in qualifying cases, and uses smart-meter alerts to flag continuous flow that may indicate plumbing or irrigation problems on private property.
Customers who notice main-line breaks, hydrant leaks, or pooling water in public right-of-way can call the utility hotline for prompt repair dispatch. On private property, the utility offers a one-time leak-adjustment policy that can reduce billing impacts for a documented and repaired leak within a defined window. Smart-meter and online portal data help customers detect continuous flow early. Persistent unrepaired leaks may eventually trigger waste-of-water enforcement under outdoor-use rules.
Wasting water through unrepaired leaks can lead to warnings and fines under outdoor-use enforcement, and unauthorized use of fire hydrants or theft of water service is prosecuted as a separate offense.
See how Aurora's leak reporting duty rules stack up against other locations.
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