Berkeley customers must report visible water leaks on city or EBMUD infrastructure promptly; private-side leaks must be repaired in a reasonable time or risk service shutoff and EBMUD penalty surcharges.
EBMUD requires customers to repair private-side water leaks promptly once detected. Continuous high-flow leaks may trigger automatic high-use alerts via the AquaHawk customer portal and eventually a shutoff notice if unaddressed. Visible leaks on public infrastructure, hydrants, or street water mains should be reported to EBMUD emergency dispatch 24/7. Berkeley Public Works coordinates with EBMUD on pavement and street repairs after main breaks. Leak-related water loss can be partially adjusted on the bill if customers submit a Leak Adjustment request with proof of repair within 30 days.
Unrepaired customer-side leaks can result in shutoff after notice; failure to act on a public-leak emergency does not trigger fines but loss of bill-adjustment eligibility is common.
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