Boise residents must report visible water leaks on city sewer mains, hydrants, or sidewalks promptly and are responsible for fixing service-line leaks between the meter and the home under Veolia's tariff.
Boise's drinking-water network is owned by Veolia Water Idaho, while the city operates the sanitary sewer collection system. Visible main-line leaks, gushing hydrants, and bubbling pavement should be reported to Veolia's 24-hour line; sewer overflows to Boise Public Works. Customers own the service line from the meter to the house and are billed for water that escapes through household leaks. The IPUC tariff allows a one-time leak adjustment for a single high bill if the customer documents the repair within a reasonable period.
Failure to repair a known service-line leak can lead to discontinuation of water service. Negligent damage to a city sewer asset can trigger cost recovery.
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