DWSD requires customers to report leaks promptly, and Michigan's Lead and Copper Rule (R 325.10101+) requires utilities to replace lead service lines. Detroit residents can request free lead testing and lead-line replacement through DWSD inventory programs.
Customers must call DWSD at 313-267-8000 or use detroitmi.gov to report water-main breaks, hydrant leaks, or yard saturations. After a Flint-driven overhaul of Michigan's drinking water rules, EGLE now requires utilities to inventory and replace all lead service lines on an aggressive schedule. DWSD has identified 80,000+ suspected lead lines and is replacing them at no cost to property owners. Internal household leaks remain the customer's responsibility, and DWSD will not refund bills for hidden leaks except in narrow circumstances (e.g., undetected underground breaks with proof of repair). Free lead-water test kits are available through MI Pure Drinking Water programs.
Failure to report a leak after notice can lead to service shutoff and lien attachment. Tampering with the meter is a misdemeanor under DWSD rules and Detroit City Code Ch. 56 (Public Utilities), with fines and potential prosecution.
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