Greensboro Water Resources maintains a 24-hour line for reporting main breaks, hydrant problems, and meter leaks. Customers can also receive bill adjustment credit when verified service-line leaks are repaired within an established timeframe.
Residents who notice water bubbling from pavement, a running hydrant, sewer overflow, or unusually high consumption should call Water Resources Customer Service or use the online service request portal. Crews respond around the clock for main breaks. For private side leaks, customers may qualify for a leak adjustment credit if a licensed plumber repairs the leak within sixty days and submits proof along with the adjustment request form. Smart meter alerts notify customers of continuous flow that often signals a hidden leak before billing impact accumulates significantly.
There is no penalty for reporting a leak. However, failure to repair a confirmed customer-side leak after notice can lead to disconnection of water service and forfeit of any leak-adjustment credit on subsequent bills.
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