Minneapolis Water Works requires customers to repair leaks on private service lines and plumbing promptly after notice, with high-bill leak adjustments available once for qualifying repairs documented and submitted.
Property owners are responsible for service-line plumbing from the curb stop into the building. When abnormal usage triggers a high-bill alert or a positive-shutoff test, Water Works issues notice requiring repair generally within 30 days. Customers who fix the leak and submit invoices may request a one-time bill adjustment for hidden underground or wall leaks. Public-side main breaks are repaired by Public Works; report 24/7 to 311. Frozen-pipe assistance is available in winter.
Failure to repair after notice may result in service shutoff for non-paying or unsafe conditions, plus continued accrual of metered charges.
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