OUC and Orange County water customers can request bill adjustments for leaks repaired promptly, with one-time courtesy credits typically available per account when documentation of the repair is submitted within set timeframes after detection.
Orlando residents on OUC water service can request a one-time leak adjustment when an unusually high bill traces to a confirmed plumbing leak that has been repaired. Customers submit a leak adjustment request with proof of repair such as a plumber's invoice or receipts for parts. The utility recalculates the affected portion of the bill at a reduced rate, often averaging the customer's normal usage. Orange County Utilities offers similar leak credits. Public-side leaks at the meter or in city mains are reported via OUC service request lines and are repaired without customer charge.
Failure to repair a known leak quickly may disqualify the customer from adjustment credit; ignoring a public main leak is not a customer violation but should be reported promptly to prevent waste and damage.
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