Providence Water encourages prompt reporting of street leaks, fire hydrant leaks, and customer-side service line breaks through its 24-hour emergency dispatch line, with no fault-based penalty for the reporting customer.
Providence Water operates a 24-hour emergency dispatch line for water main breaks, hydrant damage, and visible street leaks. Customers can also report suspected service line leaks on their own property; the utility may credit a portion of the bill where a hidden leak is documented and repaired promptly. Property owners are responsible for service lines from the curb stop into the home, while the utility maintains the main and curb-side infrastructure. Reports help reduce non-revenue water and address pressure or contamination risks quickly.
Failing to repair a known leak on the customer side can lead to high consumption charges and, in severe cases, service shut-off after notice.
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