Salt Lake City Public Utilities allows customers to request a one-time leak adjustment on water bills when a hidden leak is repaired, with proof of repair required and limits on frequency to encourage prompt detection.
When a customer experiences a hidden underground or wall leak, SLC Public Utilities offers a leak adjustment that credits the bill to a typical baseline once the leak is repaired and documented. Customers must submit the request within a fixed window after the bill, provide a plumber's invoice or other proof, and the adjustment is generally available only once every few years per account. Visible irrigation leaks and running toilets are usually not eligible. The policy supports water conservation goals by rewarding fast repair without absorbing the full bill spike.
Knowingly false leak claims or repeated requests can be denied and may trigger account review. Failure to fix leaks after notice can lead to escalating consumption charges and ultimately service curtailment.
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