El Paso residents can report code violations by dialing 3-1-1 or (915) 212-0134. The EP 311 system accepts reports 7 AM to 11 PM daily including holidays. Reports can be filed anonymously or with an account to track status updates.
The City of El Paso uses a centralized 3-1-1 system for code enforcement reporting. Residents dial 3-1-1 from any phone or (915) 212-0134 for direct access. The online portal at EP 311 allows residents to submit a New Request by typing the issue or scrolling through categories such as weeds, graffiti, illegal dumping, or unpermitted construction. Each report generates a Service Request with a tracking number routed to the appropriate department. The call center operates Monday through Sunday, 7:00 AM to 11:00 PM, including holidays. Reports can be filed anonymously, or residents can create an account to receive updates, have staff contact them, or view previously reported issues. The Development and Review Process (EDARP) portal also accepts violation reports for zoning and building code issues. El Paso Water has a separate reporting mechanism for water waste violations under its conservation ordinance.
Code enforcement officers issue notices of violation with compliance deadlines. Failure to comply may result in municipal court citations with fines up to $500 per day per violation under the El Paso Municipal Code.
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