Billings residents should report visible water main breaks, hydrant leaks, and sewer backups to Billings Public Works dispatch immediately, day or night, to limit damage and water loss.
Billings Public Works operates the municipal water and sewer system serving the city limits and parts of Lockwood through wholesale agreements. Aging cast iron mains in older neighborhoods occasionally rupture, particularly during winter freeze-thaw. Residents who see water bubbling from a street, a fire hydrant geyser, or sewer backing into a yard should call the 24-hour public works dispatch line. Crews are dispatched to isolate valves, pump, and repair. Customers who suspect a leak on the private side of the meter can request a leak adjustment on their bill after repair documentation is provided.
There is no penalty for late reporting of leaks, but property owners remain responsible for repairs on the private service line from the meter to the structure.
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