Bridgeport residents and businesses are expected to promptly report visible water-main breaks, hydrant leaks, or service-line failures to Aquarion's emergency line, helping the utility avoid waste, flooding, and contamination of the Long Island Sound watershed.
Aquarion maintains a 24-hour customer line for emergencies and a separate Bridgeport-area office for non-emergency repairs. CT DEEP and the Department of Public Health treat undetected leaks as a contributor to non-revenue water loss tracked under PURA water-conservation rules. Property owners are responsible for service-line leaks from the curb stop into the building, while Aquarion handles main-side breaks. Quick reporting can also reduce property damage liability if private leaks contribute to street flooding.
No fine for failing to report, but property owners may be billed for water lost from their service-line side and held liable if neglected leaks cause damage to neighbors or public infrastructure.
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