BOPU customers can report water main breaks, hydrant leaks, or service line losses 24/7. Customers may request a one-time bill adjustment for hidden leaks once repaired, supporting High Plains water conservation goals.
Cheyenne BOPU maintains a 24-hour dispatch line for water emergencies including main breaks, broken hydrants, and visible leaks in the public right-of-way. Customers responsible for service-line leaks behind the meter can apply for a leak adjustment credit after repair documentation is submitted; adjustments are typically limited to once per property in a defined window. BOPU encourages residents to monitor unusually high bills, which often indicate slab or irrigation leaks. Reporting public-side leaks is strongly encouraged because Cheyenne draws limited high-plains supply that takes substantial energy to pump.
Failing to repair a known customer-side leak after notice can lead to BOPU shutoff, recovery of wasted water charges, and ineligibility for future adjustment credits on the property.
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See how Cheyenne's leak reporting duty rules stack up against other locations.
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