Cleveland Water customers must promptly report visible leaks, water main breaks, and hydrant problems to the 24-hour customer service line so the utility can dispatch crews and protect treated water supply.
Cleveland Water operates a 24-hour dispatch for main breaks, broken hydrants, and street flooding at 216-664-3060. Customers seeing water bubbling from streets or yards should call before contacting 311. The utility also runs leak adjustment programs that can credit a portion of unusually high bills caused by hidden plumbing leaks, subject to documentation under Cleveland Codified Ordinances Title XI and utility tariff rules.
Failure to report a known leak doesn't typically trigger penalties, but property owners are responsible for repairing leaks on their side of the curb stop and can lose leak adjustment eligibility.
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