Cleveland Water customers must promptly report visible leaks, water main breaks, and hydrant problems to the 24-hour customer service line so the utility can dispatch crews and protect treated water supply.
Cleveland Water operates a 24-hour dispatch for main breaks, broken hydrants, and street flooding at 216-664-3060. Customers seeing water bubbling from streets or yards should call before contacting 311. The utility also runs leak adjustment programs that can credit a portion of unusually high bills caused by hidden plumbing leaks, subject to documentation under Cleveland Codified Ordinances Title XI and utility tariff rules.
Failure to report a known leak doesn't typically trigger penalties, but property owners are responsible for repairing leaks on their side of the curb stop and can lose leak adjustment eligibility.
See how Cleveland's leak reporting duty rules stack up against other locations.
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