Frisco utility customers must repair detected leaks promptly and may request a one-time bill adjustment for hidden leaks, while irrigation overspray and visible street runoff trigger code enforcement.
Frisco Water provides leak alerts through advanced metering and online customer portals. Customers are responsible for plumbing on the customer side of the meter and must repair confirmed leaks within a reasonable period after notification. The City offers a limited adjustment for documented hidden leaks once repaired, typically capped per account per multi-year period. Visible irrigation leaks, broken sprinkler heads spraying streets, and runoff during prohibited hours can trigger water-waste citations. Apartment and HOA-managed irrigation systems must designate a responsible operator to receive notices.
Failure to repair after notice can lead to water-waste fines, potential service interruption for ongoing waste, and denial of leak adjustment credits.
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