Property owners must repair visible leaks within ten days of notice from Plano Public Works. The city offers leak adjustment credits once per twelve months when owners document a fixed underground or interior break.
Plano Code Chapter 34 requires customers to maintain plumbing on their side of the meter and to repair detected leaks promptly. Public Works issues door-tag notices for visible street-side leaks and high-consumption alerts when meters show continuous flow. A one-time per twelve-month leak adjustment is available for sudden breaks if the customer submits a plumber invoice within sixty days of repair. Pool refilling exceptions may apply with documentation. Continuous unrepaired leaks can result in service termination after written notice and an opportunity to cure.
Failing to repair a leak within the ten-day cure period after notice can result in shutoff, daily fines, and forfeiture of leak adjustment credit eligibility for the affected billing cycle.
See how other cities in Collin County handle leak reporting duty.
See how Plano's leak reporting duty rules stack up against other locations.
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