Louisville Water Company asks customers to report visible water leaks, main breaks, and unusual flows immediately so crews can isolate and repair them. Customers are responsible for leaks on the homeowner side of the meter, while LWC handles the main and the service line up to the meter.
LWC operates a 24-hour emergency line and a Click-To-Fix portal for non-emergency reports of leaks, low pressure, or hydrant issues. Calls about gushing water or street flooding receive priority dispatch. The utility-customer responsibility line generally runs at the meter: the service line and main on the public side belong to LWC, while the line from the meter to the home is the property owner's responsibility. Owners with high-bill spikes can request a leak adjustment, supported by repair documentation. Persistent unaddressed leaks on private property may attract code-enforcement attention because of pavement undermining and basement seepage.
LWC does not fine customers for reporting leaks. However, ignoring a known service-side leak that damages public infrastructure or a neighbor's property can lead to repair-cost recovery and code-enforcement notices.
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