Mobile residents and visitors should report visible water main breaks, hydrant leaks, and pressure drops to MAWSS 24-hour dispatch, and customers may qualify for a leak-adjustment credit on the bill after underground pipe repairs.
MAWSS operates a 24-hour customer service line for emergencies including main breaks, geyser hydrants, and broken meter boxes. Property owners are responsible for the service line from the meter to the house. If a hidden leak doubles or triples a bill, MAWSS offers a one-time leak adjustment per address per rolling period when the customer submits a plumber's repair invoice. Persistent customer-side leaks that waste water visibly into the street can be cited as a public nuisance under MCO property-maintenance provisions, prompting required repair.
Failure to repair a known customer-side leak after MAWSS notice can result in service shutoff and city nuisance fines starting around 100 dollars.
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