Mobile residents and visitors should report visible water main breaks, hydrant leaks, and pressure drops to MAWSS 24-hour dispatch, and customers may qualify for a leak-adjustment credit on the bill after underground pipe repairs.
MAWSS operates a 24-hour customer service line for emergencies including main breaks, geyser hydrants, and broken meter boxes. Property owners are responsible for the service line from the meter to the house. If a hidden leak doubles or triples a bill, MAWSS offers a one-time leak adjustment per address per rolling period when the customer submits a plumber's repair invoice. Persistent customer-side leaks that waste water visibly into the street can be cited as a public nuisance under MCO property-maintenance provisions, prompting required repair.
Failure to repair a known customer-side leak after MAWSS notice can result in service shutoff and city nuisance fines starting around 100 dollars.
See how Mobile's leak reporting duty rules stack up against other locations.
Help us keep this page accurate. If you notice an error or outdated information, let us know.