Richmond DPU operates a 24/7 emergency line for residents to report water main breaks, hydrant leaks, sewer overflows, and service line failures, with crews dispatched typically within two hours for major breaks.
The Department of Public Utilities maintains roughly 1,200 miles of water main, much of it cast iron over a century old, contributing to frequent winter breaks. Residents who notice bubbling pavement, sudden water-pressure drops, or geysers should call the DPU emergency line at (804) 646-4646 immediately. Reporting is free and protected from retaliation under Va. Code §15.2-1413. Customer-side leaks (between meter and home) remain the property owner's responsibility, but DPU offers leak-adjustment credits for verified hidden leaks under Chapter 33 administrative procedures. The Combined Sewer Overflow program also accepts reports of dry-weather overflow from outfalls along the James.
Failing to report or repair customer-side leaks can result in continued water charges; deliberately tampering with a water main is a Class 1 misdemeanor under Va. Code §18.2-162 with fines up to $2,500.
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See how Richmond's leak reporting duty rules stack up against other locations.
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