Spokane Water Department asks customers to report visible leaks in mains, hydrants, or service lines promptly, and offers a one-time leak adjustment credit on bills when private leaks are repaired and documented.
Under SMC Title 13 water utility rules, the property owner is responsible for the service line from the meter to the home. Leaks on the city side (mains, hydrants, meter) should be reported to 311 or my.spokanecity.org. Hidden private leaks that drive a usage spike may qualify for a one-time leak adjustment when the customer submits a plumber's repair receipt within a billing cycle. Continued leakage after notification can lead to service shutoff. The Spokane Aquifer Joint Board emphasizes leak reporting as aquifer protection.
Failure to repair a known private leak after written notice can trigger service shutoff, additional fees on the utility bill, and forfeiture of any leak-adjustment credit.
See how Spokane's leak reporting duty rules stack up against other locations.
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