Boulder Water Utility customers must report water leaks and may receive bill adjustments for leaks repaired promptly; the city also operates leak-detection programs and offers smart water meter alerts to help residents catch hidden leaks early.
Boulder Water Utility under BRC Title 11 obligates property owners to maintain plumbing in good repair and to address leaks promptly once detected. The utility's Advanced Metering Infrastructure (AMI) program provides customers with online portal access showing hourly consumption data and continuous-flow alerts that often reveal toilet flapper leaks, irrigation line breaks, or service-line failures. Customers who repair leaks within the policy window can apply for a one-time bill adjustment crediting the excess consumption. Service-line leaks between the meter and the home are the property owner's responsibility; main-line leaks city-side are repaired by utility crews. Residents should call utility dispatch immediately for visible main breaks.
Failure to address known leaks can lead to elevated bills with limited adjustment relief; willful waste under drought stages may escalate to enforcement action by the water utility.
See how Boulder's leak reporting duty rules stack up against other locations.
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