Customers should report visible leaks, water in the street, and main breaks to Central Arkansas Water. Property owners are responsible for leaks on the customer side of the meter and may be billed for sustained waste.
Central Arkansas Water owns and maintains the distribution mains and the meter, while the customer is responsible for the service line and plumbing on the house side of the meter. Visible bubbling at the curb, sinkholes near a main, or running water with no obvious source should be reported to the utility immediately so crews can isolate and repair. On the customer side, hidden leaks often show up as a sharp jump in monthly use; the utility offers limited leak-adjustment review when a customer documents a repaired underground leak. Wasting water through known leaks can support enforcement during drought.
Customer-side waste during drought may trigger fines, service warnings, and denial of leak-adjustment credit. Failing to repair documented leaks can lead to service shutoff procedures.
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