SAWS asks Bexar County customers to report visible water leaks promptly through its 24-hour line. Customers are responsible for leaks past the meter; SAWS handles main breaks and meter-side issues at no charge.
San Antonio Water System maintains a 24-hour leak hotline and online reporting tool for customers across its Bexar County service area. Leaks visible in the street, sidewalk, or right-of-way are SAWS responsibility once reported, and crews are dispatched based on severity. Leaks downstream of the meter, including yard line breaks, irrigation systems, and indoor plumbing, are the property owner's responsibility. SAWS offers a one-time leak adjustment for residential customers when a hidden leak is discovered and repaired promptly. The Edwards Aquifer dependency makes prompt repair both an environmental and conservation rule priority.
Knowingly ignoring a continuing leak can lead to higher bills, denial of leak adjustments, and during drought stages potential conservation penalties.
See how Live Oak's leak reporting duty rules stack up against other locations.
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