Every licensed rental must have a Local Manager available whenever the premises is occupied who can respond to a renter or complainant within one hour in person. The owner may serve as manager if they meet this standard.
Section 6.A.5 requires each licensed premises to have a local manager available to manage the property during any period it is occupied as a short-term or vacation rental. The manager must be able to respond in person to a renter or complainant within one hour. The owner may act as the local manager if they meet that criterion. The manager's name and contact information must be on file with the Director, and any change must be reported as soon as practicable. Guest documents must also list contact information for the Local Manager and Licensee. This one-hour local-response rule substitutes for a strict on-site host-presence mandate.
Lacking an available Local Manager or failing to keep current contact information on file is a violation subject to fines; failure to respond to complaints can escalate enforcement.
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