Maui County, HI Short-Term Rentals: Host Presence Rule (2026)
Key Facts
- Governing section
- Maui County Code § 19.65.030(D)-(E)
- Response window
- Physically present within 1 hour of request
- Distance limit
- Office/residence within 30 driving miles
- Phone access
- Manager must answer at all times
- Lāna'i rule
- Manager must be a full-time Lāna'i resident
- Renewal risk
- Non-responsive management can block renewal
Summary
Maui County requires every short-term rental home to have a manager who is genuinely reachable. Under Maui County Code § 19.65.030(D)-(E), the permit holder must either serve as manager or designate a qualifying substitute, and that manager must answer the phone at all times, be able to reach the property in person within one hour of a guest, neighbor, or County request, and keep an office or residence within thirty driving miles.
D.The permit holder must:1.Hold a minimum of a 50 percent interest in the legal title to the lot on which the short-term rental home is located, except as provided in subsection 19.65.030(G).2.Serve as manager of the short-term rental home; except, the permit holder may designate: ... E.The manager of the short-term rental home must:1.Be accessible to guests, neighbors, and County agencies. For purposes of this section, "accessible" means being able to answer the telephone at all times, being able to be physically present at the short-term rental home within one hour following a request by a guest, a neighbor, or a County agency, and having an office or residence within thirty driving miles.
Full Breakdown
030 lays out the restrictions and standards every short-term rental home permit must satisfy, and subsections D and E together create the host-presence requirement. Subsection D requires the permit holder to hold at least a 50 percent interest in the lot's legal title and to serve as the rental's manager personally, unless the holder designates an immediate adult family member, an individual holding an active Hawai'i real estate license, except in the Hāna and Lāna'i community plan areas where State law allows a different arrangement, or an adult temporary manager for up to forty-five days in a twelve-month period.
Subsection E then defines what that manager must actually do: be accessible to guests, neighbors, and County agencies, which the code defines specifically as being able to answer the telephone at all times, being physically present at the rental within one hour of a request from a guest, a neighbor, or a County agency, and maintaining an office or residence within thirty driving miles of the property. On the island of Lāna'i, subsection E(5) adds a stricter local rule: the manager must be a full-time resident of Lāna'i.
Subsection F backs the presence rule with a use restriction of its own, allowing the home to be rented only when the manager is accessible. The department must also be notified in writing of any manager designation or change of contact information, so it always has a current name and number on file to check compliance against.
Violations & Fines
Failing to keep the required accessible manager is enforced as noncompliance with the short-term rental permit conditions under Maui County Code § 19.65.030(F), which bars renting the property whenever the manager is not accessible. Evidence of non-responsive management is listed as grounds to decline permit renewal under § 19.65.070(F)(1)(c), and general zoning violations of chapter 19.65 carry a civil fine of up to $20,000 for unpermitted operation and up to $10,000 per day under § 19.530.030.
Frequently Asked Questions
How fast must a Maui short-term rental manager respond?
Can the property owner just hire any manager?
What happens if the manager stops responding to complaints?
Sources & Official References
Other rules in Maui County
Compare Maui County to another location·View the Hawaii short-term rentals overview
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