Maui County, HI Short-Term Rentals: Repeat Violator Strikes (2026)
Key Facts
- Complaint threshold
- 3 complaints in 12 months
- Complaint source rule
- 2+ different lots within 500 ft
- Citation
- Maui County Code Section 19.65.080(A)(1)(f)
- Consequence
- Permit revocation
- Reapplication bar
- 2 years after revocation
Summary
Maui County can revoke a short-term rental home permit once the Department of Planning has logged at least three neighbor complaints about the property within a twelve-month period from two or more different lots. The revocation ground is set out in Maui County Code Section 19.65.080(A)(1)(f).
f.Neighbor complaints of noise and other disturbances relating to the short-term rental home operations if the department has received at least three complaints about the short-term rental home within a twelve-month period. Complaints must be from property owners, lessees of record, or residents of the physical addresses located on two or more different lots within a five-hundred-foot radius of the short-term rental home.
Full Breakdown
080(A)(1) lists the grounds on which the director may revoke a short-term rental home permit, and subsection (f) targets repeat neighbor complaints directly: revocation is available if the department has received at least three complaints about noise or other disturbances relating to the short-term rental home's operations within a twelve-month period, and those complaints must come from property owners, lessees of record, or residents on two or more different lots within five hundred feet of the rental. A single neighbor calling in repeatedly does not trigger the rule; the complaints have to originate from at least two separate properties.
070(F)(1)(f), so a chronically complained-about rental can lose its permit either at renewal time or mid-term through revocation. Other revocation grounds in the same subsection include false or misleading information on the application, delinquent state or county taxes, non-responsive management, police reports of disturbances, and noncompliance with permit conditions or other government requirements, so the complaint count is one of several independent triggers rather than the only path to losing a permit. 080(A)(2) bars the department from accepting a new short-term rental home application from that owner for two years from the date of revocation.
Violations & Fines
Once the Department of Planning documents three or more complaints about a short-term rental within a rolling twelve-month period, from residents of at least two different lots within five hundred feet, the director has independent authority to revoke the permit under Section 19.65.080(A)(1)(f). A revoked permit holder cannot reapply for a new short-term rental home permit on that property for two years under Section 19.65.080(A)(2).
Frequently Asked Questions
How many complaints does it take to lose a Maui short-term rental permit?
Can one persistent neighbor get a short-term rental permit revoked?
Can a revoked short-term rental owner reapply right away?
Sources & Official References
Other rules in Maui County
Compare Maui County to another location·View the Hawaii short-term rentals overview
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