EPWU customers are responsible for repairing leaks on the customer side of the meter and are encouraged to report visible water waste, broken sprinklers, and city-side main leaks through the EPWU 24-hour customer service hotline and online portal.
Under EPWU rules and regulations, the property owner is responsible for the service line from the meter to the structure, including all internal plumbing and irrigation systems. Continuous leaks may trigger high-bill notices and can be subject to water-waste enforcement under the conservation ordinance. EPWU operates a 24-hour leak hotline and online reporting that residents can use to report sidewalk geysers, broken hydrants, and irrigation overflow. The utility's leak detection program uses acoustic sensors on transmission mains. Customers who fail to repair known leaks after notice can face conservation ordinance fines in addition to higher consumption charges.
Conservation ordinance penalties for water waste from unrepaired leaks generally start around 50 dollars and escalate with repeat notices. Service may be discontinued for chronic non-compliance.
El Paso, TX
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El Paso, TX
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See how El Paso's leak reporting duty rules stack up against other locations.
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