Henderson DPU requires customers to report visible water leaks within 48 hours and offers a one-time bill adjustment for repaired leaks. Lake Mead crisis has tightened enforcement of waste-water rules including broken sprinklers and irrigation runoff.
Henderson Department of Utility Services rules prohibit water waste — broken sprinklers spraying sidewalks, runoff onto streets, and unrepaired leaks. Customers experiencing a sudden bill spike from a hidden leak may apply once per twelve months for a leak adjustment after repair, with proof of plumber invoice or parts receipt. Visible public-side leaks (water main or curb stop) must be reported to Henderson DPU at 702-267-5900. Lake Mead reached elevation 1041 feet in 2022 and remains under federal shortage tier, intensifying SNWA waste-water enforcement.
Unrepaired leaks visible from public right-of-way may receive a Notice of Water Waste with escalating fines starting at $80, identical to the watering-schedule penalty ladder.
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