KC Water operates a 24-hour leak-reporting line and online form. Customers can request bill adjustments after qualifying repaired leaks, and the utility investigates main breaks, fire-hydrant leaks and service-line losses across the 2,800-mile distribution network.
KC Water Services maintains roughly 2,800 miles of water main, much of it more than 75 years old, and main breaks are common in winter. Residents report visible leaks, gushing hydrants or sinkholes by calling 816-513-0567 anytime or using the online leak-report form on kcwater.us. For private-side leaks, customers who repair service-line breaks within a stated window may request a one-time leak-adjustment credit reducing both water and sewer charges based on prior consumption history. KC Water also runs an Adjustment Review Committee for hardship cases. Continuing un-repaired leaks downstream of the meter remain the property owner's responsibility and accrue at full retail rates.
Failure to repair a known private-side leak after notice can trigger KC Water service termination warnings and full-rate billing. Tampering with city valves or hydrants is a misdemeanor under Chapter 78.
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