Virginia Beach Public Utilities offers a one-time bill adjustment for residential customers who repair a hidden underground leak within 30 days, calculated against the prior 12-month average usage.
Customers who experience a sudden spike in water use due to a hidden underground leak, slab leak, or burst pipe can request a leak adjustment from Public Utilities Customer Service. The customer must repair the leak within 30 days, submit a plumber's invoice or photo of the repair, and apply within 60 days of the high bill. Adjustments are limited to one per 24-month period and refund the volumetric water and sewer charges above the rolling 12-month household average. Visible leaks (running toilets, dripping faucets) generally do not qualify because they are considered preventable.
Failing to repair a known leak after written notice from Public Utilities can trigger service termination and a $50 reconnect fee, plus full liability for documented water loss.
Other ordinances people look up for this city. Green dot = verified primary-source excerpt.
Virginia Beach, VA
Virginia Beach City Code Sec. 23-69 caps sound entering another residential dwelling at 55 dBA between 10:00 p.m. and 7:00 a.m., and 65 dBA between 7:00 a.m....
Virginia Beach, VA
Virginia Beach's zoning and property maintenance codes do not restrict residential lawn ornaments, statuary, or religious displays at single-family homes. Po...
Virginia Beach, VA
Virginia Beach has no specific City ordinance regulating residential inflatable holiday displays. The principal restrictions come from HOA and condo covenant...
Virginia Beach, VA
Virginia Beach has no citywide ordinance restricting residential holiday lights at single-family homes. Restrictions arise principally from HOA and condo cov...
Virginia Beach, VA
Outdoor kitchens in Virginia Beach require separate trade permits from Permits and Inspections: building permit for structural elements, mechanical permit fo...
Virginia Beach, VA
Virginia Beach has no specific ordinance regulating residential offset smokers, pellet grills, or wood-fired pizza ovens at single-family homes. Multi-unit b...
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