Anaheim, CA Short-Term Rentals: Host Presence Rule (2026)

H defines a 'local contact person' as someone designated by the owner or the owner's agent who must be available twenty-four hours a day, seven days a week, both to physically respond within forty-five minutes of a complaint about the condition, operation or conduct of occupants, and to take remedial action to resolve it. 0105(a) restates that duty as a standing permit condition: while a short-term rental unit is rented, the owner, the owner's agent, and/or the local contact person must be reachable by telephone at all times and must be able to show up on-site within forty-five minutes of a request from an enforcement officer or the Anaheim Police Department.

0105(b) backs the phone-availability rule with a paper trail: within ten calendar days of a permit issuance, renewal, or transfer, the owner must mail or hand-deliver the name and phone number of the responsible contact to every owner and occupant on adjoining properties and directly across the street, then certify under penalty of perjury to the Planning Director that the notice went out, and must update the neighbors again any time the contact information changes. 0115 separately makes a failure to cooperate with an enforcement officer's request within that same forty-five-minute window, once notified of a suspected violation, a major violation of the chapter in its own right.