Henrico distinguishes hosted stays (owner present) from unhosted stays (owner away). Hosted stays are allowed by right within limits; any unhosted stay requires a Board of Zoning Appeals conditional use permit. For unhosted stays, a designated adult must respond on-site within 30 minutes to complaints.
Under Section 24-4431, a short-term rental is 'hosted' when the homeowner is present in the dwelling (like a traditional bed-and-breakfast) and 'unhosted' when the owner is away and the whole house is rented. Hosted stays in the principal dwelling are allowed with no special zoning approval when the lot has at least 80 feet of public-street frontage, no more than six renters stay, and the rental does not exceed 60 days per year. Any unhosted stay requires a conditional use permit from the Board of Zoning Appeals (subsection A). Complaint handling differs: during hosted stays the owner must respond to and resolve issues at any time, while for unhosted stays the owner must provide contact information for a designated adult
Operating an unhosted stay without a conditional use permit, or failing to designate a responsive adult, violates Section 24-4431. Enforcement runs through zoning and the registry, exposing the operator to the $500 penalty under County Code Sec. 20-282 and, on
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