Logan, UT Short-Term Rentals: Host Presence Rule (2026)

Logan does not require an owner to be on site during a stay. What Section 5.15.070 of the Logan Municipal Code requires is a reachable stand-in. Every short term rental property must have a designated local contact or property manager who resides within one hour travel time of the property, and the owner must give the contact’s information when registering. An owner can instead contract with a private security company that is licensed to conduct business with the city to act as the designated local contact. Whoever holds the role must be available twenty-four hours per day to respond to questions or concerns.

The response clock is short. Upon receipt of a notification about a complaint, the contact calls the occupant of the rental and resolves the issue. The contact has sixty minutes from the time of notification to resolve the problem. Failing to do so is a violation of the code unless the contact can show that they reached the occupant within sixty minutes and tried to resolve the problem without success. In that case the contact must visit the property and resolve the complaint if reasonably possible within sixty minutes after that.

The local contact also shows up in other parts of the chapter. Section 5.15.040(D) requires the application to name the contact, who must reside in the state of Utah and be authorized by the owner for service of process. Section 5.15.080(B) requires the name, address and phone number of the owner or property manager to be posted inside the rental. Under § 5.15.100(F), within ten days after the license is issued the owner must send the contact information, the Conditional Use Permit and the license to every property within a three hundred foot radius and mail the same to each owner of record in the Cache County Assessor’s records, then give Community Development proof of mailing within fourteen days.

Section 5.15.070(C) treats a failure to resolve complaints brought to the Department of Community Development as a violation of the chapter that supports enforcement action, administrative fines and potential termination of the license under § 5.15.120. It is separate from any violation of Chapter 5.15 or the Land Development Code, so the city can act against the rental for the contact’s failure in addition to the underlying problem.