Chatham County, GA Short-Term Rentals: Repeat Violator Strikes (2026)
Key Facts
- Complaint threshold
- 3 or more complaints
- Investigation trigger
- BSRS or County Manager compliance review
- Suspension length
- Up to 30 days
- Hearing right
- Available if license holder requests
- Revocation ban
- 12 months, same location
- Appeal
- Written appeal to County Manager, final
Summary
Three or more public complaints to Building Safety and Regulatory Services or the County Manager about code, state-law or ordinance violations at a Chatham County short-term rental trigger a formal compliance investigation under Code §16-1307(1)(c), and the County Manager can suspend the license for up to 30 days while it proceeds.
c. Upon Repeated Public Complaints - upon three or more complaints to BSRS or County Manager for violations of the Chatham County Code, state law, or this Article which such violation amounts to a danger to the peace or welfare of the community, an investigation into license compliance shall occur. While such an investigation is conducted, the County Manager may, in his sole discretion, suspend the license. This suspension shall be valid for no more than 30 days without a hearing on the matter if one is requested by the license holder. ... 2. Effect of Revocation - Should a license be revoked under this ordinance, then no license shall be issued to that property owner for that location for 12 months.
Full Breakdown
Section 16-1307(1) lists the grounds on which Chatham County can suspend a short-term rental license, and subsection (c), 'Upon Repeated Public Complaints,' targets chronic problem properties: upon three or more complaints to BSRS or the County Manager for violations of the Chatham County Code, state law, or the short-term rental article that amount to a danger to the peace or welfare of the community, an investigation into license compliance shall occur, and while it is conducted, the County Manager may, in his sole discretion, suspend the license.
That suspension is capped at 30 days unless the license holder requests a hearing. The same 30-day, hearing-on-request structure applies to the other two discretionary suspension grounds in the section: public-safety suspensions ordered by the Chief of Police, the Sheriff, or the Counter Narcotics Team, and public-health-or-welfare suspensions ordered by the County Manager. A pattern of complaints can escalate past suspension into outright revocation or denial under §16-1308(1), and once a license is revoked, §16-1308(2) bars the county from issuing a new license for that same location for 12 months, though revocation of one location's license does not automatically affect a different property held by the same owner unless the county can factually connect the two. Every suspension, denial or revocation can be appealed, but only in writing to the County Manager, whose decision under §16-1309 is final.
Violations & Fines
A property that draws three or more substantiated complaints faces a BSRS/County Manager compliance investigation and can be suspended for up to 30 days without a hearing unless the license holder requests one (§16-1307(1)(c)). Continued or repeated violations can escalate to outright revocation under §16-1308(1), which bars a new license for that address for a full 12 months.
Frequently Asked Questions
How many complaints does it take to investigate a Chatham County short-term rental?
Can my short-term rental license be suspended during the investigation?
What happens after a suspension if the problems continue?
Can I appeal a suspension triggered by repeat complaints?
Sources & Official References
Other rules in Chatham County
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