Albany, NY Water Use Rules: Leak Reporting Duty (2026)

The property owner shall, at their expense, including all necessary labor and materials, install, maintain, and keep in good repair and proper operating condition all service lines serving the property. The Commissioner may direct the owner to replace or repair, as directed, any and all parts of the service line serving said property which, in the Commissioner's opinion, may be necessary to prevent leakage or waste of water or damage to property. All repairs to water service lines shall be performed at the customer's expense to City specifications and shall be subject to inspection and approval by the Commissioner.

B. Property owners shall, at their expense, including all necessary labor and materials, keep the service line curb box readily accessible to the Water Department for the purposes of turning water off or on. They shall also maintain the boxes level with the surface of adjoining ground, pavement, walk or driveway for the safety of pedestrians or other traffic.

C. The City shall not be responsible for its inability to turn water off or on in the event that the water service valve is inaccessible or inoperable, nor shall it be liable on account of injury to persons or damage to property by reasons of the fact that the curb box or curb stop or any part of the service line was not maintained in accordance with these rules and regulations.

D.