Travis County does not operate a county leak reporting line. Customers should report visible water main breaks or hydrant leaks to their retail provider. Austin Water runs a 24-hour line, while smaller utility districts route through their on-call dispatch.
Because Travis County is served by dozens of retail water utilities, leak reporting depends on jurisdiction. Customers inside the City of Austin call 311 or Austin Water at 512-972-1000 around the clock. West Travis County Public Utility Agency, Travis County WCIDs, Aqua Texas, and Manville Water Supply each maintain dispatch numbers on monthly bills. Persistent unrepaired leaks visible in roadway shoulders may be reported to Travis County Transportation and Natural Resources, which will route to the responsible utility. Customer-side leaks are generally the property owner responsibility past the meter, though many utilities offer one-time leak adjustments on bills.
Failing to repair a customer-side leak typically results in higher water bills and potential service termination under utility tariffs, not a county code citation. Cross-connection violations can trigger TCEQ enforcement.
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See how Austin's leak reporting duty rules stack up against other locations.
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