Chattanooga residents served by Tennessee American Water can request leak adjustments after repairing concealed underground leaks. Customers must report leaks promptly, document repairs, and submit a leak adjustment form within specified billing windows.
Tennessee American Water, the regulated investor-owned utility serving most of Chattanooga, allows one leak adjustment per calendar year for qualifying concealed leaks once the customer fixes the leak and submits a plumber receipt. Adjustments typically credit usage above the customer's two-year average. Visible leaks, dripping fixtures, and running toilets do not qualify. Public Works Stormwater handles separate sewer credit calculations because Chattanooga sewer rates are tied to metered water usage.
Failure to repair a known leak within a reasonable period can result in service termination after notice. Continued waste from a leak may also forfeit eligibility for the annual leak adjustment credit.
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See how Chattanooga's leak reporting duty rules stack up against other locations.
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